Refund Policy

01Digital products and courses

Courses, programs, templates, workbooks, guides, recordings, toolkits, and other downloadable or online products are delivered immediately after purchase. Once access has been granted, these purchases are non-refundable and cannot be exchanged.

Please read each sales page carefully and contact us with any questions before you buy. We are happy to help you decide whether a product is right for you.

02When we will issue a refund

We will gladly refund you in full if:

• You were charged twice for the same product by mistake.
• You did not receive access and our team could not fix the problem within 5 business days of you contacting us.
• The product is materially different from what was described on the sales page, or is broken or inaccessible because of an error on our side that we cannot correct.
• A refund is required by law in your country.

Refund requests under these exceptions must be made within 7 days of purchase.

03Live programs, events, and coaching

Deposits and payments for live cohorts, workshops, events, coaching, and consulting secure your place and our time, and are non-refundable. If you cannot attend, you may ask to transfer to a future date or to another person, where available, with at least 48 hours notice before the start date.

One to one sessions can be rescheduled with at least 24 hours notice. Sessions missed without notice are considered delivered. If we need to cancel an event or session, you will be offered a new date or a full refund of the unused portion.

04Payment plans

Choosing a payment plan is a commitment to the full price of the product. Cancelling a payment plan does not cancel the balance owed, and remaining installments are still due.

05Subscriptions and memberships

You can cancel a subscription at any time before your next billing date to avoid future charges. You will keep access until the end of your current billing period. We do not offer refunds or partial refunds for billing periods that have already started.

06How to request a refund

Email [email protected] with the subject line "Refund Request" and include:

• your full name and the email used at checkout;
• the product name and date of purchase;
• your PayPal transaction ID, if available;
• a short description of the issue.

We will reply within 2 business days. Approved refunds are returned to your original PayPal payment method. PayPal typically processes refunds within 5 to 10 business days, depending on your bank or card provider.

07Chargebacks and PayPal disputes

If you have a problem with your purchase, please contact us first. We resolve most issues quickly. Opening a PayPal dispute or card chargeback without contacting us will result in your access being paused while the case is reviewed. Chargebacks found to be unjustified may lead to permanent removal from our products and communities.

08Questions

Not sure whether a product is the right fit? Reach out before purchasing through our Support page. For full terms, see our Terms of Service.