Support for The ConsultME, Mommy Empire, Velvet Authority and our digital courses.
Our team is here to make sure you get the full value of every product and program. Most questions are answered in the FAQs below. If you still need help, send us a message and a real person will get back to you.
Monday to Friday
9:00 AM to 5:00 PM Belize time (CST, UTC-6). Closed on Belize public holidays.
Not sure which product or program is right for you? Ask us first. We will point you in the right direction.
Please include the email you used at checkout and the name of the product so we can help you faster.
Access emails are sent within minutes of payment. Check your spam, junk, or promotions folder and search for "The ConsultME". If you still cannot find it after 24 hours, email us with your PayPal transaction ID and we will resend it.
Use the "Forgot password" link on the course login page. A reset link will be sent to the email you used at checkout.
Yes. Email us from your original address with the new email you would like to use and we will update it for you.
Unless the sales page says otherwise, you have access for as long as the course is offered, and for at least 12 months from purchase. See our Terms of Service for details.
Each purchase is licensed to one person. If you would like access for your team, contact us about team or business pricing.
We accept payments through PayPal. You can pay with your PayPal balance or with a debit or credit card through PayPal checkout, without needing a PayPal account in most countries.
PayPal sends a receipt to your email right after payment. You can also find it in your PayPal account activity. If you need an invoice with your business details, email us.
You can cancel in your PayPal account under Automatic Payments, or email us and we will cancel it for you. You will keep access until the end of your current billing period.
Digital products are non-refundable once access is granted, with exceptions for duplicate charges, access problems we cannot fix, or products that are not as described. Read the full Refund Policy.
Click "unsubscribe" at the bottom of any email. To request a copy or deletion of your personal information, email us with the subject "Privacy Request". See our Privacy Policy.
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